Thank you for shopping with us! We strive to provide you with the best products and services. Please review our policy regarding exchange and returns below:
- Returns: We do accept returns for items purchased from our store. This policy is in place to ensure fair and consistent handling of all customer transactions. If in case you do not like your purchase you can contact our customer care department within 48 hours from date of delivery to process your return You are liable to send the return orders back to us. You will receive your refund after we verify the return .
- Exchange: We understand that finding the right size can be challenging. If the item you purchased does not fit, we offer an exchange option. You can exchange the item for the same or different product in a different size, subject to availability.
- Please note that we do not accept refunds during promotions periods.
Here’s how our exchange process works:
a. Eligibility: To be eligible for an return/ exchange, the item must be unworn, in its original condition, and with all tags and packaging intact. Proof of purchase, such as a receipt or order confirmation, will be required. Please contact our customer support within 48 hours of receiving the item to initiate the return/ exchange process.
b. Size Exchange: If the size you ordered doesn’t fit, you can exchange it for the same or different item in a different size.
c. Exchange Procedure: Our customer support team will provide you with instructions on how to proceed with the exchange precedure.
d. Availability: Exchanges are subject to product availability. If the requested size is not available, we will offer alternatives .
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assess the situation and provide a resolution, which may include a replacement or exchange.
- Exceptions: We reserve the right to refuse exchanges or returns in cases where the item has been worn, damaged due to improper handling or misuse, or does not meet the eligibility criteria stated above.
Please note that this policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.
Thank you for your understanding and co-operation.